Caliber Collision

Extremely disappointed with Caliber Collision. I brought my car in for repairs and drove it there with no issues. A day or two later, I was told my car suddenly wouldn’t start and was charged an additional $500 for unrelated repairs. I paid out of necessity, only to later learn the issue was caused by Caliber’s own mishandling during the repair process. To make matters worse, I had to bring in an outside mechanic to fix what they messed up—something that should never have been my responsibility. Despite all this, I was never refunded or compensated in any way. My wife and I contacted multiple staff members to try to get clarity and a resolution. We were met with rude, dismissive responses,…

I would recommend this body shop for everyone. From the customer service to the repair to picking up the car. Everything was done wonderfully and correctly and done with great attitude and I really really enjoyed having that teamwork on my car. Repairs look amazing!

I had an outstanding experience at this body shop! The service provided by Devon Foster was absolutely excellent. From the moment I arrived, Devon was professional, knowledgeable, and went above and beyond to make sure everything was handled smoothly. The quality of the work was top-notch, and my vehicle looks brand new. I truly appreciated the clear communication and timely updates throughout the entire process. Highly recommend this shop—and especially Devon—for anyone in need of reliable, high-quality bodywork!

Outstanding Customer Service! I had a fantastic experience thanks to Kim and her top-notch customer service. From the moment I reached out, she were friendly, attentive, and incredibly helpful. She listened carefully to my needs, answered all of my questions with patience and clarity, and went above and beyond to ensure everything went smoothly. What truly stood out was her professionalism and genuine care—she made me feel like a valued customer, not just another transaction. It's rare to come across someone who combines efficiency with such a warm and personable approach. I wouldn’t hesitate to work with Kim again and highly recommend them to anyone looking for exceptional service. …

I was so happy with my experience at Caliber Collision! From start to finish they kept me informed on the whole process and how things were going. They were all so friendly and knowledgeable and they did great work on my car. They quoted me a one week time frame for the work to be completed and they got it done in two days! I was so happy with my whole experience at Caliber Collision on New Bern Ave!